Shipping policy

Effective Date: July 2026

At FITUP Uniforms, we are committed to delivering your order quickly and securely. Please review our Shipping Policy below before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or holidays, order processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Destinations

FITUP Uniforms currently ships to the destinations available during checkout.

If your location is not listed, please contact our customer support team before placing your order.

Delivery Time

Estimated delivery times begin after your order has been dispatched.

Estimated delivery times may vary depending on your location:

Local Delivery: 1–3 business days
Standard Delivery: 3–7 business days
International Delivery: 5–15 business days (where available)

Delivery times are estimates only and are not guaranteed.

Shipping Charges

Shipping charges are calculated during checkout based on:

Delivery location
Order weight and dimensions
Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

Customers are responsible for monitoring shipment progress using the provided tracking details.

Delivery Delays

Although we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Courier service disruptions
Weather conditions
Customs clearance procedures
Public holidays
Incorrect or incomplete shipping information

FITUP Uniforms is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
FITUP Uniforms is not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you need to update your shipping information before your order is dispatched.

Failed Delivery

If a package is returned to us because:

The delivery address was incorrect,
Delivery attempts were unsuccessful, or
The package was refused by the recipient,

the customer may be responsible for any additional shipping charges required to resend the order.

Damaged or Missing Packages

If your order arrives damaged or if items are missing, please contact our customer support team within 48 hours of delivery.

To help us investigate your claim, please provide:

Your order number
Clear photographs of the package and product
A description of the issue

We will review your claim and arrange an appropriate resolution where applicable.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other applicable fees imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.